Delivery Policy

 (1) Delivery Policies of Queen of Beauty

1. Official Business Days:
– The official business days at Queen of Beauty are from Sunday to Thursday.
– Fridays, Saturdays, holidays, and public holidays are holidays for all employees of Queen of Beauty and shipping companies.

2. Mission Statement:
– Our first mission is to offer you the best online shopping experience.
– We have made it easier for you to make your shipment easier because your convenience is our priority.

3. Delivery Method:
– Queen of Beauty mainly delivers your orders through a third party to ensure the timely shipping of your order.
– The method of delivery at Queen of Beauty is to deliver within two to four days as a maximum, depending on your geographical area.
– This gives you the option to choose the right time for you to deliver at any time during the day, week, or even during the month.

4. Urgent Orders:
– In the case of urgent orders, please contact our customer service, and we will do our best to help you.

5. Receipt Confirmation:
– We will ask for your signature on a copy of the invoice to confirm receipt of the goods.
– We will deliver the order to the registered address and consider the signature of anyone at the address as a receipt of the order.

6. Missed Delivery:
– If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree on another delivery time.
– The company is not able to attempt delivery more than twice.
– The company is not responsible for any order exceeding 7 days from the first delivery attempt.

(2) Fulfillment and Delivery Costs

1. In-stock Orders:
– In-stock orders are fulfilled within 5-7 business days.

2. Custom-made Orders:
– Custom-made orders are fulfilled according to individual production time, which is stated on the product description page.

3. Delivery Costs:
– Delivery cost is either calculated at check-out depending on the product and the delivery address.
– For special orders, delivery cost is quoted after the order and included in your order’s final balance.

(3) Delivery Time and Charges

1. Estimated Delivery Time:
– An estimated delivery time will be provided to you once your order is placed.
– Delivery times are estimates and commence from the date of shipping, rather than the date of order.
– Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

2. Order Fulfillment:
– Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order.
– Business days mean Saturday to Friday, except holidays.

3. Variable Delivery Dates:
– Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
– Products may also be delivered in separate shipments.

4. Shipping Charges:
– To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page.
– Once at the checkout screen, shipping charges will be displayed.